Active Incident

Updated 2 minutes ago

Incident Status

Partial Service Disruption

Components

General Orchestration, Other Services

Locations

PORTAL, US-SW-1



August 22, 2017 01:07 UTC
[Investigating] Our operations team is currently investigating ongoing intermittent socket hangup issues affecting cloudapi clients and orchestration of machines via the customer portal in us-sw-1. This only affects orchestration of machines in us-sw-1. Running instances are not otherwise affected. Internal Ref: INC-1345
Incident: Manta Service IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Other Services

Locations

Manta Storage & Compute



August 13, 2017 08:28 UTC
[Investigating] We are currently investigating an issue impacting our Manta storage service. Further status updates will be provided as our work to resolve this issue continues. Your patience is appreciated. If you have any questions or concerns, please contact Joyent Support by raising a ticket to https://help.joyent.com, or by email to support@joyent.com.

August 13, 2017 08:29 UTC
[Investigating] Status changed to "Degraded Performance"

August 13, 2017 11:07 UTC
[Identified] Our operations team is still working on remedying the underlying issue with a specific host system. At this time service should be responding normally.

August 13, 2017 11:09 UTC
[Identified] Internal Ref: INC-1338

August 14, 2017 18:21 UTC
[Identified] Apologies for the delay on an update. Our Operations team continue to investigate this issue and are working diligently to restore the affected Manta server. Users with any objects set to a durability of 1 (single redundancy) that reside on the affected server will not be able to access those objects until the underlying server has been restored. Users with objects set to a durability of =>2 can still access their objects, but may have lost redundancy during this time. We will continue to post updates as our teams work to restore the affected Manta server.

August 14, 2017 20:24 UTC
[Identified] At this time, our Operations team continue to investigate this issue and are working diligently to restore the affected Manta server. Users with any objects set to a durability of 1 (single redundancy) that reside on the affected server will not be able to access those objects until the underlying server has been restored. Users with objects set to a durability of =>2 can still access their objects, but may have lost redundancy during this time. We will continue to post updates as our teams work to restore the affected Manta server.

August 14, 2017 23:05 UTC
[Identified] Our Operations team continues to investigate this issue and are working to restore the affected Manta server. The next update will be provided on Aug 15th at 15:00 UTC. Users with any objects set to a durability of 1 (single redundancy) that reside on the affected server will not be able to access those objects until the underlying server has been restored. Users with objects set to a durability of =>2 can still access their objects, but may have lost redundancy during this time.

August 15, 2017 14:45 UTC
[Identified] At this time, our Operations and Engineering teams continue to investigate this issue and are working diligently to restore the affected Manta server. The next update will be provided on Aug 15th 23:00 UTC.

August 15, 2017 22:46 UTC
[Identified] At this time, efforts continue as Engineering and Operations work to restore the affected Manta server. The next update will be provided on Aug 16th 23:00 UTC.

August 16, 2017 22:56 UTC
[Identified] Work continues to restore the affected Manta server into service. The next update will be provided on Aug 17th 23:00 UTC.

August 17, 2017 23:09 UTC
[Identified] Work continues to restore the affected Manta server into service. The next update will be provided on Aug 21st 23:00 UTC. Internal Ref: INC-1338

August 21, 2017 22:33 UTC
[Identified] Thank you for your continued patience while work continues to restore the affected Manta server into service. As a reminder, users with any objects set to a durability of 1 (single redundancy) that reside on the affected server will not be able to access those objects until the underlying server has been restored. Users with objects set to a durability of =>2 can still access their objects, but may have lost redundancy during this time. The next update will be provided on Aug 24th 23:00 UTC. Internal Ref: INC-1338

Data Centers




Operational

General Orchestration




Partial Service Disruption

Other Services




Partial Service Disruption

Customer Portal Availability

100.00%




Manta Response Time (Global Avg)

849.92ms




Customer Portal Availability

100.00%




Manta Response Time (Global Avg)

667.88ms




Customer Portal Availability

99.96%




Manta Response Time (Global Avg)

521.68ms




Scheduled Maintenance

Schedule

August 22, 2017 16:00 - 16:15 UTC

Components

Other Services

Locations

PORTAL

Description

As part of our ongoing routine maintenance activities for the Triton Cloud, we have scheduled an update to the customer portal (my.joyent.com). During this time, access to my.joyent.com will be limited. We appreciate your patience and understanding and will update this notice as soon as the maintenance is completed. If you have any questions or concerns, please contact Joyent Support by raising a ticket to help.joyent.com, or by email to support@joyent.com.
Status information for the Triton Public Cloud will be published here for any service interruptions. Subscribe to be notified of specific service-related issues. If you are experiencing an active service issue that is not identified above, please notify our Support team by clicking on the "Support" button to submit a ticket. All times and dates are in UTC.